EVOPOS Email Server

EVOPOS automatically uses our free email service that allows you to send unlimited transactional emails.


Emails are DKIM signed and sent through a dedicated IP address.


Get replies to any email address you send from.



BYO SMTP Server

EVOPOS can use a 3rd party mail provider to send email but this can have limits.


Google, Office 365, and other user based mail providers have limits on what you can send per day, and who you send from.


Setup

  1. Navigate to Settings\System\Comms
  2. Enter your outgoing SMTP server details, username and password
  3. Click Save


SSL/TLS

Always use:

  • SSL = True
  • Port = 587


Reply Email

You can set a reply email if your provider does not support sending from multiple addresses under one account.


In your operator email from field, enter reply: then the email address. eg: reply:example@email.com


When receipt receives the email it will be from the main email address set in System\Comms, but when they reply it will use the reply email address.


Troubleshooting

EVOPOS is a simple SMTP email client, any issues will be down to your configuration or email provider.

  • Check your SMTP details and credentials are correct
  • Check you have internet access
  • Read the error message, in can provide details on why the email did not send
  • Email providers set email limits on how many you can send per day


Gmail Authentication - SMTP Error 530

For new Gmail accounts Google has disabled support for less secure apps sending over SMTP, to get around this you will need to turn on a setting in Gmail.
  1. Navigate to this link: https://myaccount.google.com/security
  2. Turn on the setting "Allow Less Secure Apps"
  3. Your account may have been marked as flagged for this address if so please visit https://www.google.com/accounts/DisplayUnlockCaptcha on the PC which isn't sending email to reset this flag, it should then allow you to send emails again.


Using an iCloud Email

When using an iCloud account you will need to generate an app-specific password to connect it to Evopos.


To generate and use app-specific passwords, your Apple ID must be protected with two-factor authentication.

  1. Sign in to your Apple ID account page.
  2. In the Security section, click Generate Password below App-Specific Passwords.
  3. Follow the steps on your screen.

After you generate your app-specific password, enter or paste it into the password field of your email in comms as you would normally.